Billing Policy

It is our aim at Mevokir that every transaction is secure, simple, and transparent. This Billing Policy is an explanation of how we make payments, bill, and related matters.

Accepted Payment Method

All payments are processed securely through Shopify Payments
Financed payment options can be credit/debit cards, Apple Pay, Google Pay, and local payment at checkout.

Billing Timing

Your payment method will be billed when the order is confirmed.
They will not be processed or shipped until they are fully paid.

Currency & Pricing

All prices on this site are in EURO (EUR)
You will not be liable to any hidden charges by Mevokir
Your bank or card issuer may also impose additional fees (e.g., foreign conversion fees) over which we have no control

Payment Processing

Payment Processing Shopify Payments securely processes payments, which is a PCI-compliant and reliable platform
All orders are approved instantly, except for up to 2 business days in extreme circumstances for bank verification or fraud checks

Failed Payments

In the event of payment failure, your order will not be processed
You can try again with a different payment method
If the payment is not made within 24 hours, the order will be cancelled.

Security & Compliance

All payments are secured and processed in accordance with PCI DSS (Payment Card Industry Data Security Standard)
We store no full payment details on our servers

Refunds & Chargebacks

For refund information, refer to our Return & Refund Policy
Shopify Payments will handle the dispute according to their standard dispute procedure
We might call you for further documentation on review

Contact

Please use the information below to contact us if you need help or have any questions:

Email Address: contact@mevokir.com

Phone number: +44 7 427498328

Business Address: 72 Stone Nullah Lane, Wan Chai, Hong Kong

Contact Information & Hours:

Monday to Friday: 9:30 AM – 5:00 PM (GMT+2)
Saturday to Sunday: 10:00 AM – 4:00 PM (GMT+2)

We aim to respond to all emails within 12 hours on weekdays and within 24 hours over the weekend.

Frequently asked questions

After confirmation, orders are processed in one to two business days. After your order ships, you will receive an email with a tracking number.

After dispatch, standard delivery within Germany normally takes three to seven business days.

Within three minutes of placing your order, you can contact our support team to cancel it. The order can only be returned after it has been delivered because it is already in the processing stage.

Items must be unused, in original condition, and in their original packaging in order to be returned within 30 days of delivery.

Your order will not be confirmed if your payment is unsuccessful. Unpaid orders are automatically cancelled after 24 hours, but you can try again with a different payment method.

30 Days Money Back Guarantee

If you’re not satisfied, return your order within 30 days for a full refund.

Customer Service Available

We’re here to help before and after your purchase.

Reliable and Free Delivery

Track your order every step of the way.

Safe and Secure Payment

Shop confidently with encrypted transactions.

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